If you have access to Illinois Link Card benefits, you better plan ahead as a service outage is imminent.
Temporary outage for Illinois Link Card users
Before you panic, the Illinois Link Card services will only be down for 2 days, but if you typically do your weekend shopping, this outage can be a bit of a headache.
According to that Illinois Department of Human Services websiteThe state will be transitioning the Illinois Link Card to a different system and the process will result in an outage beginning at 11:00 p.m. Saturday, August 20, 2022. Services should be up and running again on the new system by 6:00 p.m. on Sunday 21 August 2022.
What you need to know about the Illinois Link Card failure
I totally understand that the thought of not being able to buy anything with your Link Card is unsettling, so here are some answers to the questions you’re probably asking yourself right now:
- During the outage, you will not be able to make purchases or withdraw from ATMs using your Link Card. They also cannot access your account information online or over the phone.
- All your benefits will still be available once the switchover is complete after 6pm on Sunday 21st August.
- New Link cards will be sent out, but your current card will continue to be accepted after the switch.
- Once the new website is online, you will need to create a new account.
- A new app will replace the current ConnectEBT app, get access information, here.
- You will no longer be able to change your PIN from Friday 19 August 2022.
If you have any questions or concerns about next week’s outage, call 1-800-678-LINK (5465) or visit the Illinois Link Card website.